Dented the back chrome bumper, ripped up a chunk in one of my door panels. When I start question, all of the sudden he remember that he has a service appointment and he might have to cancel. I ask them to cover the difference between the contract, and they refuse. We’ll guide you through the process. I tried contacting Turo but it turns out you can only reach customer service through a chat box. Turo is the car rental sibling of AirBnb, and thank heavens for them! Messed up my truck . Do you agree with Turo's TrustScore? Access the headquarters listing for Turo here. You ask, why am I giving Turo a bad review if the host did not know how to communicate? Business Details. Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Car Rentals, Ride Sharing, Write a Review. I have never written a review and I understand that some people can complain anything. The company underpays and overworks. She didn’t refuse but turo refuses to pay stating lies and misinformation about the claim. Turo is a lovely place to work, I will take any opportunity I … So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. I asked if Turo actually check that the car listed is legally registered to the given address and he said "no, we're just a marketplace." Many people … The following are in no particular order, they apply in USA, Canada, United Kingdom, Germany, and anywhere else Turo is available. Until 5 months later all the abuse on the cars started showing up. I rented a car and the guy cancelled my booking about two weeks before. BBB Business Profiles are subject to change at any time. Sort Reviews By: Michael . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 26 ‘Turo.com’ Reviews. Do you agree with Turo’s 4-star rating? Warning! On January 24, 2018, a complaint was filed against Turo Inc., (Turo) by the San Francisco City Attorney’s office. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. Do you agree with Turo’s TrustScore? 1 Review . By Elva L. guadalajara. BBB Business Profiles may not be reproduced for sales or promotional purposes. A bit appalled actually that other posters are egging you on to write a bad review. Since it was my first time using Turo, I made a special effort to only book with someone who had a large number of positive reviews. | turo.com | Read 2,361-2,380 Reviews out of 5,449 I have all the proof in my email stating that they will cover the claim, then they refuse, then again promise that will continue with the process and again refuse. I call Turo costumer sport and they told me that they send him an email asking him to answer in 24 hours. Quality of Services Offered . I didn’t want to experiment with someone else who was also a first-time user! How BBB Processes Complaints and Reviews. Generating Customer Reviews on Turo. 24 ‘Turo.com’ Reviews. Contacted Turo who said they'd refund me, which hasn't happened yet, and said a supervisor would email me on Tuesday (today) which of course hasn't happened. Turo.com Reviews ( 26 Reviews ) Website: www.Turo.com . You put in your requirements and Toro will show you what’s available.I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. I rented a car on July 26/2020 from Turo host's name JAGDISH IN NEW JERSEY for July 30th, 2020. I have told her she excited her fault apologized and offered to pay me cash or she could take my car to clean and fix the damage. Increíble experiencia súper súper recomendable tiene buenos precios, no dudes en ir , #viaje. BBB remains operational and focused on serving our business community. Turo somehow manages to hire so many of these kind, selfless people, and then takes advantage of them. 172 reviews. Looking for more information? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Lord potato says: June 20, 2017 at 6:10 pm . BBB Business Profiles may not be reproduced for sales or promotional purposes. Since I had my car back I opened the claim through Turo and told her about it. Top destinations. Turo executives have been very successful in hiring encouraging and bright leaders. Their new approach to local car renting is to promote their selection of vehicles to travelers who are interested in not getting the same old boring stock sedan from a traditiona… BBB remains operational and focused on serving our business community. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Check out these must-read Turo reviews from both car owners and renters before moving forward. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. They dont take calls. I called Turo to help me communicate with this person as he is misleading and confusing. How would you rate this product? To determine quality, we first reviewed the entire website. Despite the recent Covid challenges, the team has been very supportive and collaborative, and the executive team has been more transparent, down to earth and approachable than ever -> this makes me feel empowered and rewarded. I rented another car from a TURO host's name Robert in Jersey City, NJ on July 30th, 2020, I was communicating to him via text and told him I was in my way to pick up the car. Like all things you read on the Internet, understand there is no better judge than yourself. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. 4.3. turo.com. | Read 8,041-8,060 Reviews out of 8,309 Location of This Business 876 Silverberry Ln, Golden, CO 80401-9379. The accusation stems from unlawful and unfair operations at San Francisco International Airport (SFO Int.). Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 7,809 • Great . turo.com. Featured Most Recent Highest Grade Lowest Grade Most Helpful With Photo Test Verified. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some Turo users still have horror stories. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 8,271 • Excellent . He told me he would let me know in an hour, and he didn't. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service or business. Do you agree with Turo's TrustScore? Sort Reviews By: Scott. Case#: CGC-18-563803. December2, 2016. Had a guy rent my truck. Check out what 7,809 people have written so far, and share your own experience. To wrap it up when it comes to the most common concerns when renting, let’s outline the obvious things a host wants from a renter. As you are reading this Turo review, I hope I am answering all the questions you need to know. Booking was seamless — I sent in a request and several hours later, it was confirmed for exactly what I had asked for. As a matter of policy, BBB does not endorse any product, service or business. Check out what 8,309 people have written so far, and share your own experience. Beacuse they did nothing about it. Do you agree with Turo’s star rating? Write a review. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Drive confidently. Hit something with the front, scratching off paint in quite a large area. BBB is here to help. BBB Business Profiles are subject to change at any time. This Tutoreye review evaluate those tutoring services, so that students who need this kind of help will have a clear picture of quality and service. It’s pretty straight forward. | Read 21-40 Reviews out of 8,060 I feel I’m talking to a kindergarten kids there and they don’t have any idea about claims or they’re scamming us, hosts. Voice your opinion today and hear what 5,449 customers have already said. BBB remains operational and focused on serving our business community. Do you agree with Turo’s 4-star rating? Terrible service horrible company. Access the headquarters listing for Turo. BBB Business Profiles generally cover a three-year reporting period. BBB remains operational and focused on serving our business community. I had heard about Turo by watching Doug ** review cars he'd rented with your service. Many other reviews include instances where damages were assessed based on a much lower vehicle value than KBB or other fair pricing, and thus reimbursement was a fraction of what was owed to the owner. While I was searching vehicl… I found myself on vacation in Florida, and in need of a car last minute. Voice your opinion today and hear what 8271 customers have already said. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Turo car owners rely on their reviews and I know Tony is struggling financially and a bad review could mean less demand for his car. How BBB Processes Complaints and Reviews. Now that RelayRides has changed into Turo.com, they have changed their focus as well. Check out what 6,257 people have written so far, and share your own experience. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB reports on known marketplace practices. Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. Rest easy knowing that everyone in the Turo community is screened, and 24/7 customer support and roadside assistance are just a click away. If you have any experience with this company or their products, please leave your Turo.com reviews below. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Original review: March 4, 2020. Read more. Book the perfect car . Read more. | Read 81-100 Reviews out of 7,524 Even though Turo relinquished their permit on August…, Customer Reviews are not used in the calculation of BBB Rating, Location of This Business116 New Montgomery St, San Francisco, CA 94105-3607, Need to file a complaint? Visit this website turo.com. I asked them to pay for my uber driver, they offer a $50 that they said will send to me via PayPal and I didn’t receive. While some pages were well-written, others held compositional errors which are common to ESL writers. My Personal Experience and Turo Review. Featured. I got to his place where he has his cars but he was no there and keep texting me telling me that the other cars where not model 2020 but the same ( I wanted to rent a Tesla 3 2020 to text drive the car). Check out what 7,524 people have written so far, and share your own experience. Turo’s team and culture are the best that I have ever had the opportunity to be part of. Do you agree with Turo’s star rating? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Leave a Review. Voice your opinion today and hear what 7809 customers have already said. BBB reports on known marketplace practices. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Great. Check out what 6,010 people have written so far, and share your own experience. I explain that I wanted what I rent, he send messages, yes I have one 2020, then, no sorry is 2019. But if you have doubts of this review, come up with any simple question and call this company for an answer. 754 reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. On August 3 my guest retuned my car dirty, with a strong marijuana scent and damaged. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Start your review of Turo! Do you agree with Turo’s 4-star rating? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. | Read 221-240 Reviews out of 6,257 Whether you're looking for a way to support locals instead of car rental companies, or you don't have a credit card to put on hold with a car rental company (or the extra $$ for them to reserve from your checking account), Turo provides more than just a car - it's about equity in travel. There are several other reviews where drivers and hosts describe being wronged by Turo and losing significant amounts of money. Sadly, so many employees are conflict avoidant and of the mentality that "we just have to work harder" that few people question the unrealistic expectations. Turo review rated 1.0/5.0 with 9 Comments: Owners be cautious. | Read 41-60 Reviews out of 6,010 1 Review . Location of This Business204 - 116 Spadina Ave, Toronto, ON M5V 2K6Email this Business, Headquarters116 New Montgomery St, San Francisco, CA 94105-3607. While the Turo concept is a great idea, this may be the most dysfunctional company I have ever tried to do business with. mai 4 2020, 2:19 am.
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